Information

Being a connector. The best administrative professionals know all the ins and outs about their organization and its people. Whether you're supporting one person or are manning the front desk, being able to connect one colleague with another to help with a problem, or understanding who the subject matter expert on a specific topic would be is crucial to helping the business overall. Network within the organization so you understand the different teams and the managers that oversee them.

 

Having a level head. An administrative job is not easy. You're juggling many tasks at once, you may be dealing with demanding people, have to deal with last minute changes, and there is often little support. The best professionals know how to stay calm and manage their emotions no matter the situation. Having a calm presence in an organization when others may be stressed or busy is a skill those around you will be grateful for.

 

Self awareness. Self-awareness is so important in an administrative or support role when you're interacting with different personalities and may need to change how you communicate from one person to the next. Think about how you want to be perceived, what you hope people say about you and then reflect on if that's how you're coming across.

 

Listening. Oftentimes, administrative professionals are the first contact someone has with an organization or an executive. There is a lot of insight and information you gain every day by listening and staying aware of what's going on around you. Proactively loop in the relevant parties if you notice or hear something that may be of interest to them. Whether it's an employee issue, a certain client calling in or a possible new vendor that walked into the lobby, be the eyes and ears of the organization to help the overall business. 

 

 

Source: Maureen Hoersten, Chief Operating Officer of LaSalle Network, a national staffing, recruiting and culture firm specializing in administrative and office services. Hoersten has worked with hundreds of businesses helping them find top administrative talent, from small to large businesses in a range of industries. She has placed more than 3,000 job seekers in jobs with companies in a variety of administrative roles. She has developed a deep knowledge of the space and understanding of what sets apart the top professionals from her more than 15 years of experience. 

 

She has lent her expertise on the space to a variety of publications, including Inc.com, Fast Company, Workforce Magazine, HR Magazine, Glassdoor and Entrepreneur, to name a few.