TrainingDesk
Welcome to TrainingDesk where you’ll find a fantastic array of information, tips and tricks to help you learn something new, or enhance your existing knowledge. Whether you want to become a better communicator or a more effective people manager; get to grips with budgeting, project management or filing; increase your confidence, presenting skills or learn how to be more assertive – it’s all here and more!

Plus if you’re looking for bespoke corporate training courses or seminars for your organisation, you’ll find it here too. Part time or open courses, college based or home, distance or e-learning, DeskDemon's nationwide 'fastfind' search facility will help you quickly and easily find the course you require and a study method to suit your lifestyle.

You can colour your way to success!
Which personality colour are you, your boss, your colleagues? If you can manage to identify someone’s personality colour then you’ll be able to communicate with that person in a way that suits them best and assists you in getting what you want out of them.     more…

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The 7 Deadly Sins Of Voice Mail To Watch Out For
We’ve all been guilty of leaving hasty, confusing voicemails, but you can easily avoid the 7-Deadly Sins of Voice Mail and give yourself a much better chance of having your phone call returned.     more…

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Managing a Difficult Boss Dealing with difficult bosses has been a common theme in the questions you’ve posed to Paul Pennant, DeskDemon’s Agony Uncle. Paul takes a look at the issue and provides tips on how to forge a closer working relationship with your boss.     more…

The PA Retreat The PA Retreat is an entirely new approach to the professional development of the new breed of "super" PAs who are consistently required to operate effectively and confidently at senior management level, with significant input into the operations of the executives that they support.     more…

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DeskDemon's Agony 'Uncle'
Sandra, a PA to a CFO is stuck in a rut and wants to branch out; an Administrator wants to know how she can stop other people taking the praise & kudos for jobs that she’s done; and M, an Admin Assistant needs help with writing a winning CV that will get the phone ringing in no time. DeskDemon’s Agony Uncle is on hand to give his advice.     more…

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Just a Moment of Your Time The role of PAs and secretaries is, by nature, about supporting others. But, if you're constantly at the beck and call of others, your own work can suffer. We asked Paul Pennant to give his advice on how to stop interruptions.     more…

Just for the Record - Perfect Minute-Writing Learn why the minute taker is up there with the chairperson as the most important person in a meeting. This article by top trainer Paul Pennant explains key areas to consider - including preparation and research - if you want to become a great minute taker.     more…

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