The Council for Administration: Administration Skills Themes

Administration Services:
Knowledge and understanding of reception and secretarial services within the organisation and the ability to design, plan and deliver these within the job role. Knowledge and understanding of specialisms and the ability to operate these services effectively within the job role.

Background to Business:
Knowledge and understanding of the business organisation, structure, objectives, practices and ethics and the ability to operate within these in the job role.

Communication:
Knowledge and understanding of a range of communication media. The ability to use skills to communicate effectively both orally and in writing to provide a high level of customer service to both internal and external customers.

Facilitating Change:
The ability to recognise the need for change then to manage necessary change, solving problems and making decisions as they occur. Leadership and risk management.

Legislation, Regulations and Ethics:
Knowledge and understanding of legislation and regulations relevant to the job role and the ability to work within theses, manage their implementation and control their application. Understanding, practicing and implementing Equal Opportunities in the job role and encouraging inclusion.

Managing Information:
The ability to effectively find, store and archive information and to retrieve information when needed. The ability to agree and design a research project then to gather, analyse and synthesise information and present results effectively. To include the ability to interpret statistical information and conduct statistical calculations.

Managing Resources:
The ability to manage (and recruit) people, money, facilities and physical resources effectively within the job role.

Performance at Work:
The ability to use interpersonal skills and body language effectively to provide a high level of service and consideration for others; to be motivated and have high personal values in working with others. To believe in self and own abilities and to manage and develop self. The ability to take charge of own career development and to develop others through coaching and mentoring. The design, delivery, assessment of learning and evaluation of learning sessions. The ability to negotiate, identify and review targets.

Planning and Organising:
The ability to plan and manage own work and that of others effectively, to prioritise this work and meet deadlines. The ability to manage events and meetings and undertake operational and strategic planning effectively.

Policy, Systems and Procedures:
The ability to identify the need for policies, systems and procedures and design those needed. The ability to manage, review and update these where necessary.

Project Management:
The ability to manage all stages of a project effectively from the point of identifying the need, defining terms and action planning, through to implementation, monitoring progress and evaluation of outcomes, including budgets.

Team Building:
Knowledge and understanding of team roles and the ability to be an active member of a team and support the team. The ability to identify and use leadership styles effectively and to build, motivate and lead team members.

Working with Technology:
Knowledge and understanding of the computer and use of a variety of computer applications used to provide different outcomes or formats in the job role. The ability to use a range of computer applications and other office technology with the job role. Knowledge and understanding of environmentally-friendly business practices and the ability to practice and implement these in the job role.