Does any of the following sound familiar? Processes within your organization
take longer and cost more than they should. Most employees can’t
explain how what they do specifically contributes to what the company
is trying to accomplish. The majority of meetings result in the decision
to have more meetings, with very little actually getting accomplished.
New initiatives are greeted by employees with the belief that they won’t
succeed.
These are not just the makings of good Dilbert cartoons. Sadly, these
situations exist in organizations across the country. They are symptoms
of a dysfunctional company.
Surviving the challenges of dysfunction is no simple task. A misstep
can put you in the quicksand of bureaucracy, the line of fire from competing
factions, or possibly even the unemployment line. But for those that
learn to survive and thrive, the rewards are significant.
Not only do they have the satisfaction of knowing they helped eliminate
some of the dysfunction, they are seen, and rightfully so, as people
who can get things done. People with that quality are a rarity, and are
stars who are always in demand.
Are you faced with functioning in a dysfunctional company? Do the scenarios
identified above represent a subset of what you face each day? If so,
consider using these tips as part of your survival guide.
#1 Be Part of the Solution Not Part of the Problem
Sociologists have done extensive studies on behavioral patterns among
groups and have uncovered some interesting results that can be applied
in the workplace. For example, in city areas with empty lots, people
were far more likely to throw trash on the ground if the lot already
had some trash in it, than if the lot was clean.
Through these findings and others like them, the researchers came to
the conclusion that people will imitate behavior which appears to be
socially acceptable, even if it is not their normal behavior. In other
words, people imitate other people’s actions. Stated in the context
of a company, people acting dysfunctionally will influence others to
also act dysfunctionally.
Being part of the solution breaks the chain. Conduct yourself in a
functional way, and you will not only create a positive behavior for
others to follow, but you also won’t provide a dysfunctional example
that others might imitate.
For Example: At the end of meetings take the initiative to help the
group identify what steps need to be taken, who is responsible for them,
and timelines for getting them done. Be the first to volunteer to take
on a responsibility. After the meeting, send out a list with the what,
who, and timelines and review it at the next meeting.
If it is your meeting, and the attendees are your direct reports, make
sure people are held accountable for completing their respective tasks.
If it is not your meeting, make sure you get your tasks complete. Again,
individuals who actually get things done are stars. Be one of those people.
#2 Share Your Ideas
Don’t make the mistake of assuming that what is painfully obvious
to you is equally obvious to your peers, subordinates, boss, or other
leaders in the organization. Everyone has a unique background and what
is common knowledge to one person might be a life changing revelation
for another. When you see examples of dysfunctional actions, share your
ideas on how to improve the situation. Don’t blame or criticize
others. Instead, ask people what they are trying to accomplish and then
offer up your ideas along with the reasons why you think they will help.
Many smart individuals are too quick to make the assumption “Well,
they should know that” when dealing with peers or bosses. This
is especially true when people are dealing with bosses that are more
than one level above them.
The reality is that either the people do know, and there are other
factors that you are unaware of, or they don’t know and your ideas
may be just the thing they need. At a minimum you will be seen as a person
with initiative who has good ideas and is trying to better the company,
and you may just be the person who saves the day.
For Example: A common “idea” opportunity exists with processes.
What in your area seems to take an inordinate amount of time, requires
many different people to be involved, or costs a great deal per transaction?
If you have seen these processes done better somewhere else, or can draw
from your unique background to provide a simple solution, then take some
time, write out your ideas, and let people know.
#3 Be Fearless, Not Foolish, and Bring Solutions
When you have ideas to share, do it in a way that is fearless, not
foolish, and if it is a suggestion for improving a dysfunctional problem,
make sure you bring solutions. There is a fine line between having the
courage to let others know what you believe and telling others that they
should believe you. Error on the side of the first alternative.
For Example: Setting up a meeting with your boss to explain why you
think the Travel and Expense process is costing the company too much
money should involve doing some research on what the process is, how
long it has been in place, and why it exists as it does. Once you know
all those facts, identify some possible solutions. A meeting after you
have done all that, will have a very different feel than walking in and
telling your boss the process should be changed because it is inefficient.
One is fearless, the other is foolish and without coming up with possible
suggestions, it is also just complaining.
#4 Be Optimistic
It is unlikely that the life goal of those who founded the company
or those who are running the company is the creation of a place where
people spend 40 or more hours per week at a place that is dysfunctional.
More likely is that over time dysfunction reared its head, and for some
reason has grown and spread.
It could have been the result of competing cultures after a buy-out,
growth pains as the organization got larger, or possibly just bad leadership.
However it began, like a scene from an adventure movie, where weeds and
vines are overtaking a lost civilization, dysfunction is trying to overtake
this potentially high performing company.
Be optimistic that you and your fellow employees can cut back those
vines of dysfunction.
For Example: In meetings where people are discussing existing problems,
resist the urge to join those who are comfortable making statements like “We’ve
just always been poor at that, or “This new plan will never work” or “We’ve
tried that three times already.” Instead, offer support for what
is being attempted, and give actual reasons why it is likely to work.
If it isn’t likely to work, then go back to #s 1, 2, and 3.
Success begins with believing success is possible. Be optimistic that
the dysfunctional state can be turned around and that people are trying
to do it.
Dysfunction can be challenging, taxing, and difficult to deal with. It
also represents an excellent opportunity for capable people to step up
and make a difference. Follow the four tips and be one of the people who
can function in the midst of dysfunction. Then be ready for a promotion.
About the Author
John Strelecky is the author of 'The Why Are You Here Café', and
a nationally recognized speaker on the topic of 'Creating The Perfect Company'.
A graduate of Northwestern University’s MBA program, he has served
as a business strategist for numerous Fortune 500 companies, and co-founded
the Business Philosophy practice at Morningstar Consulting Group LLC. He
can be reached through his website at http://www.whycafe.com,
at 407-342-4181 or jstrelecky@whycafe.com. |