Cell phones - can't live with 'em, can't live without 'em

Here is a sample of our interview:

What are the most common mistakes people make regarding using cell phones in the business world?

When you are with a business associates, your phone should be off. Because cell phones are so accessible, it's easy to make the mistake of thinking it's different than the phone on your desk. If someone were sitting in your cubicle or office and your phone rang, your visitor would be insulted if you picked up the phone and started a conversation. I often hear employees complain about this bad behavior on the part of their manager. They tell me, "It's obvious my boss thinks the person on the phone is more important than I am."

I think the same message is conveyed when you make or receive cell calls when you are with another person.

Is it okay to take important phone calls on a cell phone, or should we leave that to a landline?

It's unrealistic to think people will always use a landline for important calls. Too many people are out of the office for much of the day. However, I think it is good business practice to schedule important calls for times you are in the office. When you're on a cell phone, you often can't take notes, there may be static or a dead zone and most important, you usually can't give the call your full attention.

What is an appropriate place to take a cell phone call? What about driving?

Driving while on a cell phone is risky and in some states it's illegal. If you must take an important call while driving, pull over and focus on what the person is saying. In addition, we've all read the statistics that measure your lack of attentiveness behind the wheel when you're deep in conversation.

What about during a business lunch? What is proper etiquette?

Not only is it annoying to nearby patrons to hear a phone ringing, it is even more annoying when you are sitting with someone who is talking with someone else. I remember an evening when my dining companion spent 50 percent of her time on her cell phone conducting business. After the second phone call I was wondering why I had given up my time to have dinner with this person, when it was obvious her work was more important than I was.

If you have forgotten to turn off your phone and it begins to ring, simply shut it off quickly.

What if he or she can't turn it off because the call is so important?

A family situation or work crisis would be a reasonable reason to leave your phone on during a lunch. However, the phone should be set to vibrate and as soon as you arrive the situation should be discussed and permission requested to take the emergency call. If the call comes, excuse yourself and find a private spot to talk and keep it short—and quiet.

What if your business colleague is using his cell phone during lunch? Does it change the rules?

If your business colleague has bad manners, it's no reason you should. If you have lunch together but spend part of the time talking to other people, why bother?

What about checking e-mail when you're on a business lunch or in a meeting?

It tells people you don't want to be there or you're bored. It's bad form in either case.

Is it appropriate to make business negotiations using text messaging?

It's risky. You're too limited and nuance and tone are important. If it is something you are negotiating for, the outcome is important to you. Why use a limited form of communication?

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