Message #74961

[JessW]

Fingers crossed for a successful closure of this matter and resolution of the 'misunderstanding' of procedure from your boss and your HR dept.

The 'b1tchaitch' in me says if they want specific you should try noting down put something like "increasing efficiency in correspondence to client A in relation to matter b/c/d/e/f/g" with the bcd etc being a preci (sp?) of any and all correspondence/actions required for that client, fully itemised.  Then do Client B, Client C, Client E (not forgetting all inter-company correspondence on any/all matters!

They want specific?  They got it! or perhaps they need to actually look at what your objectives cover and the consequences/benefits of doing each one!

Now, take a deep breath ... and

Good luck!