Message #80278

[claudiamag]

Travel planning.  Doesn't matter if its a short or long, multi-stop trip - the travelers ALWAYS seem to think there must be a better flight option that I am somehow hiding from them.  I've been very tempted to yell:

- NO, you cannot sit IN the cockpit with the pilot!
- NO, I am not paying $3,000 more so that you can arrive half an hour earlier!
- NO, your 300 frequent flyer miles to NOT allow you to upgrade to first class
- NO, there is no secret, non-stop flight from Mexico City to Munich that leaves at 11 am and arrives at 5 pm
- and finally - NO, I do not have a contact at the airline who I can call to waive your change fee as a special favor because you decided to change your flight so you can attend a concert (I actually have to say that a couple of days ago).

This is the most time consuming and frustrating part of my job.