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Judy Loux
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« on: August 23, 2001, 02:31:49 pm » |
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1. Don't write anything down. Ever. We can play back the
error messages from here.
2. When an I.T. person says he's coming right over, go for
coffee. It's nothing for us to remember 3,000 screen
saver passwords.
3. When you call us to have your computer moved, be sure
to leave it buried under half a ton of postcards, baby
pictures, stuffed animals, dried flowers, bowling trophies
and Popsicle art. We don't have a life, and we find it
deeply moving to catch a fleeting glimpse of yours.
4. When you call the help desk, state what you want, not
what's keeping you from getting it. We don't need to know
that you can't get into your mail because your computer
won't power on at all.
5. Don't put your phone extension in your e-mails to the
help desk. We need to keep an eye on the address book
performance.
6. When I.T. support sends you an e-mail with high impor-
tance, delete it at once. We're just testing the public
groups.
7. When an I.T. person is eating lunch in his cube, walk
right in and spill your guts right out. We exist only
to serve.
8. When an I.T. person is having a smoke outside, ask him a
computer question. The only reason why we smoke at all is
to ferret out those clients who don't have e-mail or a
telephone line.
9. Send urgent email all in uppercase. The mail server picks
it up and flags it as a rush delivery.
10. When you call an I.T. person's direct line, press 5 to
skip the bilingual greeting that says he's out of town
for a week, record your message and wait exactly 24 hours
before you send an email straight to the director because
no one ever returned your call. You're entitled to common
courtesy.
DDiva
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