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First of all, I am delighted to be amongst you, as I just today joined the forum.
I am very new to my job as a secretary (have had some experience as a PA) so I would be more than glad to read some advice from you more experienced people
Today, my boss wanted me to cancel his hotel reservation. It was quite urgent because they have a 48h-cancellation policy and he was supposed to arrive Saturday morning.
My supervising colleague told me to call directly the Deputy Manager who knows that my boss is a very good client of theirs.
However, he turned out to be out of office today, so I spoke to a receptionist who told me unfortunately they would have to charge a fee because we went over the 48 hours.
I told her that my boss was an excellent client and that her DP on other occasions agreed to such changement without any problem. She insisted.
Do you have any tips on how to deal with this sort of situation?
Kind regards,
PeKa
