As the Executive Assistant to a Bank CEO and Sr. Managers, I have been asked to develop performance measurements to aid in the tracking of goals at review time.  
The job description was easy enough but the performance measurements that I have found through research are fluffy.  You know, "arrives at work on time" and "smiles during stressful times".  Might as well add, "makes a great cup of coffee"!.  
Can anyone offer me solid and strong measurements?
Thank you.