Message #470

[laundryhater]

It was thoughtless and rude of that admin not to offer to find out who sent the fax to your phone number and correct the situation.



My people are really good about putting at least their first name on the fax cover sheet, but if someday they do not here is what I would do:



Send a company-wide email describing the content of the fax in as much detail as I can and asking would this employee please double check that they have been given the correct fax number and then please try sending it again. I would also suggest that this employee stand by the fax machine and wait for the fax to go through properly (because if someone picks up and says "hello" on the fax speaker phone, you have obviously dialed a phone number and not a fax number).



This way I do not have to call or visit 500 people just to find out who the moron who didn't put their name on their fax sheet is.



Even if you know for absolute certain that you dialed correctly, you should always, always put a TO: and a FROM: on your fax because you don't know if the fax number the customer gave you goes directly to their desk or to the main fax line where anyone at the company would pick it up and have to figure out who to deliver the fax to.



My pet peeve is when I call the person who dialed wrong and explain to them that they dialed my phone number instead of the correct fax number and they reply, "Well that's the number they gave me." And I say, "Well they gave you the wrong number." Then they ask, "Do you know the correct one?" Like I'm psycic or something. Obviously if they don't work here I don't know who this person is, let alone their fax number! Duh!