My main duty is coordinating meetings and seminars, both internal and external.
I maintain invitation lists and action item lists for the internal meetings. For the external ones, paperwork for the customers still has to be printed and organized, even if they're getting CDs of the material presented. They'll always need refreshments, also....who's going to order and put that stuff out for them?
I'm also required to be physically "there" for package labeling (done on-line) and shipping out.
The office still requires an actual real live voice for the customer to talk to on the phone. We can placate the customer and find solutions for them while our managers are on the road.
We need to be there to keep the workflow going also. If my boss starts a project and then goes on a trip, I'll be there to follow through with team members in other offices.
I don't see any of these items going away, but I do notice that managers are required to learn more items that normally would be considered clerical. For example, two of my sales engineers are being trained on SAP in order to set their own product pricing. I'm not certain what management has in mind in this vein. It's the one thing that's making me a bit nervous about my job.
Movinonup 