Message #47677

[mina]

I have to say that I have never experienced shouting from colleagues and especially not in my present office.  Here (apart from my phone) it is often so quiet you could hear the proverbial pin drop!  I would say that my office is also an office where people seethe.  

In past jobs I have been shouted at by customers.  I found that keeping my voice low and calm helped - it meant that they had to lean in towards me to hear and with a calm voice I found that this usually quieted them down.  If it didn't, I called security and had them escorted out!  

I have been shouted and sworn at over the phone.  I gave them one warning and then put the phone down.  I only had to do it 7 times for one customer to get the message!

mina