Message #70339

[matg]

Hi eturtle,

This is a really interesting topic.

Customer service is not limited to external customers.  Your manager and the support group are internal customers, but customers nonetheless.

It sounds silly but try to think of yourself as a business - the service you provide should be based on your own 'mission statement' or aims and objectives.

You have some good ideas about the kind of service that you will be providing - quality work, efficient responses etc.

I have never been asked to put together a personal customer service plan, but as an example I would use something along the lines of:

It is my aim to be an outstanding Executive Assistant and help ease the workload of my principals by providing effective secretarial support and dealing with a range of administrative tasks.

I will achieve this by managing and supporting the business commitments and business stakeholder relationships – both internally and externally, and will proactively represent the organisation’s wishes accurately, authoritatively and persuasively.

I will work closely with my principals and the wider-team to advise on the substance and handling of new or ongoing office management issues, developing solutions and proposing ways forward where necessary.

I don't know if this helps at all.  I'd love to hear how you get on though.

All the best,

Matt