Message #70609

[Cathy S]

Emily this is a small example which came up today - it might not be directly relevant but it has parallels with other tasks.

I was cover on Reception when a senior staff member came to get a laser pointer - he made a comment to his colleague that they had better take two or three "... because they are usually low battery and don't work ..."  I e-mailed the Admin Manager suggesting that (whilst we all know the best option is for the user to collect it early and check it works) Reception staff should add an extra fresh battery to each case and keep a handheld battery tester to check as each is returned.  It is a very small thing to do - but doesn't it make a huge difference to the customer?

So you could make that a general customer service goal - all battery powered kit in the office will be checked and replacement batteries stored with items as appropriate so as to provide continuity of service.