Message #70617

[peaches2160]

In my almosst 30 year career, I have been trained in "customer vision" - seeing the situation and outcome through the customers eyes.  It is based on the premise of "do unto others as you would like them to do uno you'.  There are times when you know a specific customer or boss prefers things done a certain way.  Just do it.  Be pleasant, and go the extra mile whenever possible.  When you are up against someone that you do not particularily enjoy dealing with, kill them with kindness, no matter how hard it is.  Have a smile on your face and in your voice.   (Althought I realizze this is not always easy)  I had a boss early in my career, who would always answer her phone "Hello", (address their name) "What can I do for you today"?  It stuck with me and I find myself doing that now.  It sets the tone and shows you are willing to help.  Take ownership of a situation or task and do your best.  Go the extra mile.  Always follow up, especially with external customers, to make sure their issue or problem has been resolved.  This is especially important when an issue has had to be referred or delegated to someone else by you.  It shows you have taken ownership and even though you were not able to directly fix the problem, you have followed up to ensure they are taken care of.

Just a few tips