Message #79062

[Atlanta Z3]

Any time you use a code share flight be prepared for a snafu.  Your traveler will be at the mercy of the gate agent.  My experience is their airline isn't making any money on this flight so why should they upgrade or give any perks to their not core travelers?  My hubbie and I fly code share on other airlines (he's an airline employee) and it doesn't always work out.  Even a non active employee's buddy pass will get a seat before us as active code share employees.
Travel agents may not know they details of code share unless you push them - they want to book the flight and move on to the next caller. Take away experience now you know what questions to ask.  If it's any comfort even if you had checked him in online 30 hours prior he probably would not have gotten upgraded again mercy of the gate agent assigning seats.  Would your executive wanted to book a coach seat or find alternative travel arrangements to ensure business or comfort coach?  And in this economy is your company will to pay for the upgrade seat, mine has really cut back on the travel upgrade allowance. (However some of our executive are paying their own upgrade fees or using points.)