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Learning from Your Employees' and Customers' ComplaintsLearning from Your Employees' and Customers' Complaints
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, when we take them in stride with an open mind   more...
Dealing with Difficult People: The Hyper Person"Getting Back to Basics: A Customer Service Tale"
One hot summer day my daughter and I ventured to our local craft store with one mission in mind - purchase velvet covered coloring panels called fuzzy boards. Little did we know   more…

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