This is a subject that just about drives me insane. When I was a receptionist it was a matter of pride to answer the phones in the appropriate manner. It was and still is "Good morning/afternoon abc co" and "one moment please". The company I work in now has a full time receptionist who stinks! Thank goodness they are in the process of replacing him. I am forever hearing from people how poorly he answers the phone. This is a place of business and the receptionist IS the first point of contact is should always be very professional. My mother drilled good manners into me and my siblings growing up and low and behold they come in handy every day. People on the other end of the line shouldn't be able to hear if you are having a bad day. Now, I know that isn't always possible but it is something to strive for, imo. Ellen, I am sorry to hear that you had a tough time getting just a little bit of courtesy from the operator/receptionist you spoke with yesterday. I hope you have better luck today.
Have a great day.
Jill, in Boston
