Message #53749

[secretaryman]

As part of my daily functions, I screen all calls coming into the department. I use a standard response: "Good [morning/afternoon], A.U. athletic department. To whom may I direct your call to?" If they hesitate, I tell them: "To streamline Customer Service, it's important that I forward you to the appropriate person." When the caller hears this, they usually understand and don't give you a hard time. Also, use a nice voice and address them by the name they gave you.  Hope this helps!

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