|
andream
|
 |
« on: June 17, 2002, 01:54:27 pm » |
|
My personal best tip was the mastering of "reflective listening" skills.
"so what I'm hearing you say bob is that you need XYZ from me, by the 8th?" helps to clearly state expectations, and has the added bonus of making me feel that I truly understand what the issues are being discussed, and have a method of discerning whether I'm on the right track or not.
It is one of the hardest skills I've ever had to master because you always run the risk of being Waaaaay off base with your "what I'm hearing you say" statement. It's helped to make me a better listener and therefore a better communicator. (Well most of the time!)
Andrea
|
|
|
|
|
Logged
|
|
|
|
|
