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blufire21
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« on: November 08, 2001, 09:32:21 pm » |
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No offense to any of the NY Admins out there, I just have to vent. I'm doing some research for a sales person, and most of the companies are in NY. I'm trying to get addresses, and the NY phone book has everything but the zip. 9 times out of ten (and yes, I actually turned this into a study after about the 20th one), the operators don't say you're welcome when I say thank you. Not even a good-bye. Just "Click" or dead silence. Now I know that if it's a small company, and the admin is also the operator, they can be very busy and sometimes forget. But this is very consistant.
I mean how hard is it to say "You're welcome", "No problem", or even just a "Good-bye". Heck, I'd even settle for "Bye". I mean puuuleeeze! I'm an admin for 16+ people in house, plus outside sales people, and I'm also the operator, and I STILL have time to say thank you AND good-bye.
Sorry for the length and anger, but it's just so rude. I'd get fired if I did that. Maybe it wouldn't bother me if it was one or two, but I'm talking at least 50 out of the 60 I've called today. If you're in NY, I appologize for my vent, but if you think about it, the operator is, in a lot of cases, the first person a customer has contact with, and I would not want my operator to treat a customer like that.
Ellen (Ahhhh, it feels good to get that off my chest) in TX
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spitfire78
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« Reply #1 on: November 08, 2001, 10:12:10 pm » |
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The other thing that bothers me is when the conversation goes like this:
Operator - ***** Company
Me - Good morning. Could you please connect me with extension 2310?
Then all I hear is dead silence. They are transfering the call but how do I know that in the silence that follows. I guess I should be grateful they are efficient at least but pleasant would also be nice. Just a simple - one moment please - would make me a feel more welcome.
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blufire21
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« Reply #2 on: November 08, 2001, 10:25:46 pm » |
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Amen on that one! I was telling a friend about what I was experiencing, and he told me it was just because I'm southern (and country) and that was just the way they worked up there. Well in that case, if having manners is southen, then I'm proud to be a TX girl!!!!
Of course in my opinion, that doesn't cut it. But then again business ediquit (sp?) varies from state to state and country to country so who am I to judge.
Ellen (yup! all country all the time!) in TX
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donnap99
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« Reply #3 on: November 09, 2001, 02:34:15 pm » |
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I've noticed that myself (both issues)! Very rude, in my opinion. If I can save you some aggravation... If you already have a street address, you can plug it into this USPS web page and get the zip: http://www.usps.com/ncsc/lookups/lookup_zip+4.htmlHope this helps you! Heck, it's Friday, so it can't be all that bad!  DonnaP99 |
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jak0215
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« Reply #5 on: November 09, 2001, 04:42:13 pm » |
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This is a subject that just about drives me insane. When I was a receptionist it was a matter of pride to answer the phones in the appropriate manner. It was and still is "Good morning/afternoon abc co" and "one moment please". The company I work in now has a full time receptionist who stinks! Thank goodness they are in the process of replacing him. I am forever hearing from people how poorly he answers the phone. This is a place of business and the receptionist IS the first point of contact is should always be very professional. My mother drilled good manners into me and my siblings growing up and low and behold they come in handy every day. People on the other end of the line shouldn't be able to hear if you are having a bad day. Now, I know that isn't always possible but it is something to strive for, imo. Ellen, I am sorry to hear that you had a tough time getting just a little bit of courtesy from the operator/receptionist you spoke with yesterday. I hope you have better luck today. Have a great day. Jill, in Boston  |
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blufire21
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« Reply #6 on: November 09, 2001, 06:55:57 pm » |
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Thank you Donna for the wonderful suggestion. I've manage to avoid lots of calls by going to the USPS's Zip finder page. I've decided to just grin and bear it. I mean, I guess if their company thinks it's ok, then who am I to judge. Thank goodness I've got 90% of this thing done, so maybe I won't have to do it Monday.
Ellen ( Thanks bunches for the sympathy) in TX
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