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« on: August 15, 2012, 11:44:23 am » |
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My feeling is that whether or not the trainer is internal, you are still the client. Our customer base is always both external and internal.
It is possible that the trainer has made a mistake here and may have a tentative booking for a particular date. Sometimes there is room for flexibility and at other times resolution of such a difficulty depends on how high up a department is in the company food chain. However, try to stick to your guns on this one.
It is very difficult to arrange training sessions and meetings for numbers of people, who are clearing THEIR diaries for events. For the trainer, it is just another session. So, stick to your guns, and good luck.
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