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laundryhater
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« on: August 23, 2001, 08:35:05 am » |
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I read that column too and was very surprised that the customer service reps didn't laugh at the TAA rep asking them "to waive your fee to keep my business". I'm surprised they didn't tell them "If you don't like it, you have the freedom not to order with us. The fee is part of our business policy."
Come on, you have to admit that was asking a little too much. They only ordered one thing. It's not like they were waving a lot of money in front of their noses.
It reminds me of when Doctors and Lawyers expect preferential treatment. Don't you think that's a little arrogant?
Other than that, I think it was a good column.
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