Message #4272

[adminwithatude]

Hi! My company usually holds these meeting about once a year, and we have approximately 25 admins.  Normally, about the only thing that is discussed is accounting issues (correct way of doing expenses and making travel arrangements), though we don't have a high turnover of admins.  I've been there 4 years now.  



I'd recommend something that we call an "Administrative Support Fact Book".  Inside of this "manual" is a number of very useful things, especially is one of the admins get hit by a mac truck or something.  This book should start off with everyone that you support, what you do with their mail, what do you do with their phone calls etc.  You should have any and all passwords to everything a substitute or temp may need.  All procedures to all the tasks you perform.  There should be a section for all the companies that your company uses for catering along with the account numbers;  a section for overnighting packages; a section called "who do I see about..."; section of phone extensions and titles of the employees; phone tips, including how to set up conference calls; a section for the different mileages to the most frequented companies for expense reports; a section of maps to the most frequented companies; a section for conference room and meeting guidelines.



I hope this helps!