Message #1291

[Katie G]

The company I used to work for happened to have the same name as an automobile manufacturer.  (Though our company was much older!)  I would often get phone calls asking if I had "a (part) for a '72 (make/model)" or some such.  I would reply that this was a different company entirely but would then give them the phone number of the local dealer.  Most people accepted the coincidence and thanked me for pointing them in the right direction.



However....



Late one day, pouring rain, I received a phone call from a female I can only describe as "bubbleheaded brat."  She demanded I send a tow truck to get her car!  I did my routine, explained that this was an entirely different company, but I'd give her the number of the local dealer.  She says, or rather wails/whines, "NO! (pronounced "nyaaoooww")  It's a (make) car and I've got a FLAT TIRE, and I'm GETTING WET and YOU HAVE to send a tow truck to get me!"  I explained again that she had the wrong company (nicely, mind you) and she needed to call either the local dealer or a towing company.  We go through this a THIRD time and I'm just starting to get a little impatient.  After the third time she huffs, "Oh, fine!" and slams the phone down.



Five minutes pass and the phone rings again.  It's Bubblehead the Brat wailing:  "I just want to tell you that I'm REPORTING you to the Better Business Bureau and my FATHER'S a LAWYER and I'll HAVE YOU SUED!"



How did I handle it?  Not very professionally, I'm afraid.  At that point, I lost it.  The whole thing was just so stupid and ridiculous and I had already wasted too much time with this twit that I burst out laughing.  LOUDLY.  While still on the phone.  And once I started, I couldn't stop.  With tears streaming down my cheeks I replied, "You do that, dear." and hung up.