Isn't this also called 'active listening'?  We have a member in the group of clients that I look after who is an Asian gentleman - terribly nice, and his command of English is excellent.  However, he is an extremely unclear speaker and nobody wanted to sit beside him at yesterday's lunch.  Luckily for us, he had business in London so wasn't able to be there, but it does get difficult for me in meetings when he makes a contribution, because I have to double check what he has said in a way that doesn't look like I didn't know what he said - which not only helps my minute taking (!) but everyone else round the table who up till then has sat and nodded and ummed and ahed in what they thought were the right places!

Jackie
www.iqps.org
DeskDemon Forum Board Staff