Gee
Is he on the internal mail list (and does he use the email)? If so, how about emailing requests to him copied to his immediate boss and your boss too. That way, when he has not actioned something because he has binned it (again), you can follow up with a forwarded message to them all asking why the order has not been actioned and giving him a deadline by which you want the order made up and delivered.
Just a thought!
He is not an animal (that would be disrespectful to animals) - he is, quite obviously, incapable of being human on any level, and you have my sympathy.
Jess
