Message #77902

[Atlanta Z3]

I had to answer the phone at one company and couldn't pronounce the company name! It was Distrubtech, I would have to break down the name Distrub   u   tech and even then it would come Dis tibb  e tech.  My boss thought it was funny and after about two weeks I could finally answer the phone properly.  In the mean time I was freaking out every time the phone rang.  I like the idea of a cheat sheet make it as encompassing as you can.  Have phone numbers handy for transfers, department information, bosses schedules (print the day from their outlook calendars).  Keep in mind you will new to the position and won't be expected to know everything at once. You might also look for a customer service book in the how to aisle it might give you some anti stage fright ideas! 
Do not be afraid to put someone on hold while you find out an answer either.  I like the phrase "May I place you on a short hold while I find that information for you?" (rather than hangjold on a minute!)  This will give you a minute to regroup gather your composure and respond fabulously!