Sy, you need to find out what bossie's parameters are. You could suggest that not only do you categorise each email as to urgency, but also (where practicable) set deadlines, complete with reminders before the event, for when each action has to be completed etc. This way, your bossies would have a reminder of, for instance, Management Report re current billing session to be completed by Z, reminder 1 week before, 1 day before, 1 hour before, completed (this would also require link to 'Tasks' menu which could also include any actions that bossie and/or you have to complete to enable said Report to be done!
Just a thought!
Jess (mmm ... Chocolate!)
