Message #79534

[pmarkavage]

Hi Katie!  I should have used that when it has happened to me.

They called once and said "I need you to go to the printer and read me the model number off the printer."  So I said, "who is this again?" 

"Oh, this is your supply company for the printers."

"Oh, okay.  Please give me your name and phone number so I can call you back about this at a later time."

click ....