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oceangirl
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« on: June 17, 2002, 12:56:02 pm » |
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What are your best tips and tricks to keep one step in front of the crowd? I know you have some super ideas out there and it would be great to hear them! Please? Go on you know you want too just to show me how good you really are?
Geo
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andream
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« Reply #1 on: June 17, 2002, 01:54:27 pm » |
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My personal best tip was the mastering of "reflective listening" skills.
"so what I'm hearing you say bob is that you need XYZ from me, by the 8th?" helps to clearly state expectations, and has the added bonus of making me feel that I truly understand what the issues are being discussed, and have a method of discerning whether I'm on the right track or not.
It is one of the hardest skills I've ever had to master because you always run the risk of being Waaaaay off base with your "what I'm hearing you say" statement. It's helped to make me a better listener and therefore a better communicator. (Well most of the time!)
Andrea
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bethalize
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« Reply #2 on: June 17, 2002, 07:23:20 pm » |
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Assume nothing. Remember when you were in school and you had to write essays as though the reader didn't know anything? I never assume the person I'm supporting knows anything (unless I KNOW they know, if you know what I mean). Going to London? Here's a map of your destination, a tube map, a train timetable, the telephone number of the person you are going to meet in case you are late and the address, map of and directions to the place you are going to for lunch. And never put down to malice what you can put down to incompetance.
Bethalize
Deskdemon Forum Board Staff
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Jackie G
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« Reply #3 on: June 18, 2002, 06:43:27 pm » |
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Isn't this also called 'active listening'? We have a member in the group of clients that I look after who is an Asian gentleman - terribly nice, and his command of English is excellent. However, he is an extremely unclear speaker and nobody wanted to sit beside him at yesterday's lunch. Luckily for us, he had business in London so wasn't able to be there, but it does get difficult for me in meetings when he makes a contribution, because I have to double check what he has said in a way that doesn't look like I didn't know what he said - which not only helps my minute taking (!) but everyone else round the table who up till then has sat and nodded and ummed and ahed in what they thought were the right places!  Jackie www.iqps.org
DeskDemon Forum Board Staff
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