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superninjaadmin
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« on: July 27, 2001, 10:12:07 am » |
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Yesterday, a local hotel sales rep invited myself and a group of six other admins from my company to see the hotel's new completed expansion project and meeting facilities. We were treated to lunch in the beautiful new restaurant, and best of all, we got to try the new desserts. (yum)
Question: Should the guests (the admins) to give the waiter a gratuity, is the sales rep supposed do this? We did not leave a tip. The sales rep works there, and I don't know if she actually "expensed" her lunch meeting and if she included a gratuity with it. The reason I don't know is because she is basically expensing for meals at the very hotel she works for. Does the hotel actually pay the waiter for his wages, and then end up paying him a gratuity as well?
Just curious - I didn't know how this type of situation works, or who was supposed to tip the waiter. He did an excellent job.
Thanks for your feedback.
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dettu
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« Reply #1 on: July 27, 2001, 10:13:47 am » |
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With a group that large, the gratuity is probably added into the bill and the sales rep expensed it. In any case, you were the guests, and IMO guests shouldn't tip!
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whitesatin
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« Reply #2 on: July 28, 2001, 12:13:55 am » |
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I agree with dettu. You were guests and as guests you weren't paying for the meal and therefore should not be expected to leave a tip.
WS
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joleeneviltwin
Newbie
Posts: 18
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« Reply #3 on: July 27, 2001, 01:54:05 pm » |
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You are not required to tip, these people are showing off their skills to impress you so that you'll continue using them.
You said the waiter did an excellent job - maybe you could write a letter to his supervisor?
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peachygal
Newbie
Posts: 39
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« Reply #4 on: July 27, 2001, 02:46:58 pm » |
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I worked in the Sales Dept of a hotel in my previous life. Whenever the sales reps had clients in for lunch, they would simply sign the bill and add the tip to it. The full amount of the meal plus tip was then charged back to our dept. The clients were never expected to tip for these business meals.
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solargal
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« Reply #5 on: July 27, 2001, 03:09:37 pm » |
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Yes, we've (the ad-mins at my office) been invited to several hotels in the area for site visits and it usually includes a lunch and we would never even think of tipping - how terrible of us. The hotels do that so you'll send business their way and the hotel that's a block away from our office usually gets all of it but it's so convenient.
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kkosmoski
Newbie
Posts: 49
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« Reply #6 on: July 27, 2001, 03:32:22 pm » |
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Under ordinary circumstances, a nice letter to the hotel about the waiter would be a great gesture. However, as guests of the sales department of the hotel, I am certain the waiter knew you would be potential customers and would give you no less than excellent service. I think I would reserve letter writing to those occasions when you receive fantastic service without the waiter/waitress knowing you are representing X company.
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kitchenwitch
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« Reply #7 on: July 27, 2001, 03:51:46 pm » |
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I agree with Joleen that writing a letter to hotel management would be a nice way to express thanks for a job well done. Excellent service depends not only on effort, but personality and an ability to serve others with grace. I spent ten years in the restaurant industry and have seen many "service professionals" who a) are simply incapable of providing excellent service and b) probably don't care if you come back.
Every customer is a potential repeat customer, and a job well done is a job well done regardless of the "sales" situation you were in.
I would write a nice note. It only takes five minutes, and will probably make his day.
Have a lovely weekend, everyone!
KW
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