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editoruk
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« on: February 28, 2005, 05:49:50 pm » |
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It seems so easy to do almost everything online these days, but do you want to? Are you a net bunny, who likes to book travel, venues for meetings, and everything humanly possible online, or do you still like to pick up the phone when you're making arrangements? Do tell...
Clare
Editor UK
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dedlered
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« Reply #1 on: February 28, 2005, 05:52:59 pm » |
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I try to book everything on line, from travel to dinner reservations. I find it less of a hassle and more efficient
Laura
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countrigal
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« Reply #2 on: February 28, 2005, 06:20:48 pm » |
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I do a mixture... make the personal contact via phone (or :::gasp::: in person!) while gathering information and trying to iron out details, and then, when possible and feasible, make the actual booking online. I've found that the personal contacts that I make through this process can oftentimes help me out when I'm in a pinch.
CountriGal
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gee4
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« Reply #3 on: March 01, 2005, 01:18:31 pm » |
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At work we use the online tools for room bookings as well as making travel arrangements and logging IT calls. However, in certain cases you just have to pick up the phone if it's something urgent. Personally I would only call the travel or IT desk to explain a problem that would take too long in an email. It depends on the situation. It's good to use online tools as you also don't have to speak to people if you're busy.
G
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queenbean
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« Reply #4 on: March 01, 2005, 03:41:28 pm » |
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If I'm doing a group trip or a special event I like to make personal contact with the venue as I usually find I can negotiate better rates in person, and because there's the personal touch we tend to get a little more special attention when we arrive (which is always nice). Otherwise, I'm definitely a net person - the less people I have to speak to the better!
QB
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mnath
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« Reply #5 on: March 02, 2005, 10:31:17 am » |
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I book everything online. From travel to tables for dining. Besides, ordering books, CDs and DVDs are usually cheaper and have no delivery charge on some websites. The only thing I learnt not to order online is clothes, as not much care is taken with what they send to you. I received the wrong item and the wrong size with one company and didn't bother since. I must try grocery shopping online, but I don't like the idea of £5 delivery on top of my weekly shopping bill.
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ControlledChaos
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« Reply #6 on: March 02, 2005, 01:14:33 pm » |
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I book online about 90% of the time, both at work and at home. Sometimes though you need to speak to people to get what you want.
I have tried on-line grocery shopping with two large surpermarket chains - one is very good and the other I got fed up of not getting what I ordered or only half of the order. As for the £5 charge, I don't mind paying it as 1) it saves me packing the bags and carrying them to and from my car and 2) by the time you take into account the cost of petrol, insurance, general wear and tear on the car it works out roughly the same.
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movinonup
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« Reply #7 on: March 05, 2005, 06:50:22 pm » |
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I would prefer to do our travel booking online, but our company uses a local agent. We use faxes for the back and forth quote requests and quote approvals. I tried to use e-mail with them, but found there was a 2-hour delay. (!!!) IT can do nothing to rectify the situation. Now that we've brought in 40 new employees, they were used to using the American Express online travel service, and begged not to have to drop it. The controller is actually letting them continue using it. It's impossible for us admins to work out back-up schedules, however. I hope we all get on one system or the other REAL SOON. I do not like using the phone for much, but I do miss that personal connection with people--especially with those in our group who work in a different location. Movinonup  |
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tiffanyctd
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« Reply #8 on: March 22, 2005, 08:35:38 pm » |
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Until a few months ago, I would much rather have done everything online, and not have to use my phone at all (I worked a consumer helpline for several years, and still have nightmares about ringing phones, lol). However, at my new company, they have an entire travel department! So all I have to do is fill out a form with all the details I want, and they book it for me. Oh, so nice!
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whitesatin
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« Reply #9 on: March 24, 2005, 09:36:25 pm » |
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I book everything on-line. It's much more straightforward than speaking with a person that mumbles or slurs all of their words together.  WhiteSatin |
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tinkerbell
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« Reply #10 on: April 21, 2005, 03:07:50 pm » |
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No, I certainly don’t want to do things online – it’s fine if your Mrs Average, fit into all the boxes or have a specific request but if you’re slightly off average or don’t agree with the options given, you’re stuffed! Then once you’ve keyed everything in, your PC freezes or it comes back with an error message, particularly if you haven’t got broadband! Let me speak to a human being any day (presuming they don’t mumble and pass you on to 12 different people)!
Outlook is great for room bookings and I often e-mail initial enquiries. Our IT department ask us to send e-mails to log a call unless it’s urgent, which again is fine for simple things but sometimes you just want to speak to someone!
I’d love to do my food shopping on line – I agree with Valang about the savings, not to mention the savings you make by not buying things that aren’t on your list when you're in the shop! However, again I find I need a broadband connection to cope with it.
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boober
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I love booking online - try to do it as much as possible.
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